Frequently Asked Questions
Everything you need to know about OROA Trade furniture and services.
What is the typical shipping lead time for furniture?
In-stock items are typically processed within 3-5 business days. Delivery times vary by location, but most domestic orders arrive within 2-3 weeks via our specialized white-glove carriers.
Do you offer trade discounts for interior designers?
Yes, OROA Trade offers an exclusive program for industry professionals. Registered designers, architects, and developers are eligible for tiered pricing and dedicated account management.
What is your return policy for home decor and furniture?
We accept returns on most items within 14 days of delivery, provided they are in original packaging and condition. Please note that custom-made or 'Final Sale' items are not eligible for return.
Are OROA Trade products covered by a warranty?
All our furniture pieces come with a standard one-year manufacturer's warranty covering structural defects and craftsmanship. This does not cover normal wear and tear or accidental damage.
Can I request fabric or material swatches?
Absolutely. We understand the importance of texture and color accuracy. You can order swatches for most of our upholstery collections directly through the product pages or by contacting our support team.
Do you provide international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and import duties are calculated at checkout based on the destination country and the dimensions of the items ordered.